Patient feedback and Google review management
Share a branch-specific QR poster or feedback link. Every patient can choose a public Google review, private feedback or skip, whatever their rating. Your team can resolve private feedback and manage connected Google reviews in the dashboard.
How it works, start to finish
Print your branded QR poster
We generate an A4 poster with your logo and a permanent link. Put it at reception - that's the whole setup. Nothing changes for your team.
Patient scans and taps a rating
No app, no login. One screen, five stars. They add their name so you always know who the feedback came from.
Every patient gets the same choice
After any rating, patients see the same public Google review option when configured, private feedback option and skip option. Public and private choices have equal prominence. A private submission does not create or remove a Google review.
You get an instant email alert
The moment private feedback is submitted, an email lands in your manager's inbox with the rating, the patient's name and contact details. No dashboard-checking required - the alert comes to you.
Work it like a to-do list
The dashboard shows every piece of private feedback as a case: tick it as checked, call or email the patient, mark it resolved. Live charts track your rating trend and scan volume.
How the alert emails work
- Private feedback triggers an instant alert email to your manager's address - the one you set in your clinic settings.
- The alert contains the star rating, patient name, email, phone and their written reason, so you can act immediately.
- Nothing is ever emailed to the patient at this stage - alerts are for your team only.
Everything included
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